Refund Policy
At Best Packing and Moving Company in India, we strive to deliver professional, reliable, and smooth packing and shifting experiences. We understand that plans can change unexpectedly. Below is our transparent guideline regarding booking cancellations, fee deductions, and refund processing.
Booking Cancellations
Booking fees (token amounts) are refundable under the following terms:
- Cancellation > 48 Hours: 100% refund of the booking amount.
- Cancellation 24 to 48 Hours: A 50% cancellation fee is deducted, and the remaining 50% token amount is refunded.
- Cancellation < 24 Hours: No refund is applicable on the booking token amount as vehicles and packing crews are locked.
Transit Damage & Claims
In case of unexpected transit accidents or verified damages to assets:
- Customers must report any damage within 48 hours of unpacking at the destination address.
- Claims will be processed under the selected transit insurance policy guidelines.
- Verified claim refunds are transferred directly to the customer's bank account once approved by the claims coordinator.
Refund Credit Timelines
All approved refunds and claims are credited back to the original source payment method or bank account within 7 to 10 business days. We do not charge processing fees on refunds.
