Return and Refund Policy for shiftkart.com

Effective Date: October 18, 2023

Thank you for shopping at SHIFTKART. This document governs all returns and exchanges of EZY SHIFTKART TECHNOLOGY SOLUTIONS PRIVATE LIMITED (“shiftkart.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. EZY SHIFTKART TECHNOLOGY SOLUTIONS PRIVATE LIMITED reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

• “Products” means all products and services sold at shiftkart.com.
• “Customer” means end user customers that purchase directly from distributors or wholesalers.
• “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to SHIFTKART, No 551 3 A Block Kudlu, Post, Singasandra, Bengaluru, Karnataka 560068
• “Orders” refers to your requests to purchase a Product from us.
• “Website” refers to SHIFTKART, accessible at shiftkart.com.
• “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s SHIFTKART Return and Refund Policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return Policy Exceptions

• Only regular priced items may be refunded. Sale items are non-refundable

Return & Refund Process

If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

1. Notify us

   Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:

   • By email: payments@shiftkart.com
   • By phone number: 888 4784 888
   • Via a form on our website: https;//shiftkart.com

   We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

2. Ship it back

   The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

   Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

   No 551 3 A Block Kudlu, Post, Singasandra, Bengaluru, Karnataka 560068

   We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

3. Inspection & Refund

   Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

• By email: payments@shiftkart.com
• By phone number: 888 4784 888